Trouble opening an account? Deposit not showing up? Have a question about betting? Find clear answers to everything at the Mamubazi Help Center.
The Mamubazi support team is always ready. Reach out through your preferred channel.
The fastest way to get help. Average response time is under 2 minutes.
For detailed issues, send us an email. You'll receive a response within 24 hours.
Speak directly with a Bengali-speaking agent from 9 AM to 11 PM.
Answers to the most frequently asked questions, all in one place.
Registration, login, password changes, and profile updates
12 GuidesA guide to all payment methods including Mobile Pay, Nagad, and Rocket
8 GuidesWithdrawal requests, processing times, and reasons for delays
6 GuidesBonus eligibility, turnover requirements, and expiry information
9 GuidesBet settlement, cancelled matches, and game rules
15 GuidesInstalling, updating, and troubleshooting Android and iOS apps
7 GuidesKYC Verification, Account Security & Two-Factor Authentication
5 GuidesSetting Limits, Self-Exclusion & How to Get Help
4 GuidesLogin issues are one of the most common problems reported on Mamubazi — from the haor regions to the cities, users everywhere run into this from time to time. Knowing a few common causes and fixes means you can usually resolve it yourself.
Click the "Forgot Password?" button on the login page. An OTP will be sent to the mobile number you registered with.
Cached data or cookies can sometimes cause login problems. Clear your browser cache from settings and try again.
An outdated app version can cause login issues. Install the latest version from the Play Store or App Store.
If the above steps don't resolve your issue, contact us via live chat. Providing your user ID and the date will help us resolve it faster.
Tip: Being logged in on multiple devices at the same time can cause session conflicts. Try logging out from your other devices and sign in again.
Depositing on mamubazi via Mobile Pay, Nagad, or Rocket is straightforward. In most cases, deposits are credited to your account instantly. Occasionally, issues may arise — the common causes and fixes are listed below.
Withdrawals are our most frequently asked about topic. mamubazi works to process every withdrawal as quickly as possible, but some cases may take longer — find out why and what you can do.
৳300 — request anytime
30,000 BDT for standard accounts. Higher limits apply for verified accounts.
Every withdrawal goes through a security check.
The most popular method. Available via the Send Money or Payment option. Both deposits and withdrawals are supported.
Fast processing. A regulated service under the postal authority. Easy to use interface for transfers.
The mobile banking service from Dutch-Bangla Bank. Reliable and widely recognized across the country.
USDT (TRC20/ERC20) supported. A convenient option for international users.
Suitable for large transactions. Processing time: 1–3 hours. Currently under maintenance.
If you're interested in other payment methods, let our support team know. New options are being added regularly.
A user near the Sundarbans once reported not receiving their welcome bonus after registration. In most cases, this kind of issue comes down to a few simple causes.
Most bonuses require a minimum deposit to qualify. The bonus won't be triggered if the condition isn't met.
You need to select the bonus option at the time of deposit. Many users skip this step.
Every bonus offer has an expiry date. If not used in time, it will be forfeited.
A specific wagering amount must be met before a bonus can be withdrawn. Withdrawals will be held until the turnover requirement is complete.
Please note: Attempting to claim bonuses from multiple accounts may result in all accounts being suspended. Mamubazi bonuses are available once per person.
A user near the Chittagong beach once mentioned they couldn't download the app. When installing an APK directly on Android, certain settings need to be changed first — so running into issues without knowing that is completely understandable.
The common issues and solutions below resolve most users' problems. If your issue isn't covered here, please contact support.
Go to Settings → Security → Unknown Sources and enable it, then try installing the APK again. On Android 8 and above, you may need to grant a separate permission for your browser.
Go to Settings → General → VPN & Device Management and approve the mamubazi developer trust certificate, then relaunch the app.
Clear the app cache and update to the latest version. For the best performance, your phone should have at least 1 GB of free storage and 2 GB of RAM.
Live betting requires a stable internet connection. Try using 4G or a reliable WiFi connection. Using a VPN may cause delays in receiving live data.
If the information above hasn't solved your issue, our support team is always here to help. Average response time on Live Chat is just 2 minutes.
support@mamubazi.com | Live Chat 24/7